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Getting Started with the PSS DVR Viewing Software
PSS is an abbreivation for "Professional Security Software". It is a free standalone application that can be used to login into a QV series DVR with your Local Area Network or over the public Internet. Additionally, how to bring up live video from a camera will also be explained.  Download the latest version of the software: For Windows (V4.06.6 Jan 15, 2013, supports Win8) ;   get the Mac V4.04.7 (8-15-11, Supports Lion) here. This article explains how to add an entry into the PSS Device List so that a network connection can be made to your PC/Mac to the DVR.  It is assumed that you have already downloaded and and installed PSS. For more details about the operation of PSS, you can the Full PSS manual here.

Step 1: Log On
After clicking on the PSS icon be patient, it sometimes takes a bit of time for the login screen to appear.

PSS is password protected. Multiple user accounts can be made but this is rarely done. Unless changed, the default user name/ password is already filled in (defaults "admin/admin"). Later on we will show how this screen can be skipped with an auto login option.

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Step 2: Bring Up the Device Manager Window
The Device Manager is a list of DVR connections. It is not necessarily a list of unique DVRs--sometimes a single DVR might have two entries when PSS is installed on a laptop and the DVR is accessed both through it's private AND public IP addresses, depending upon the location of the laptop. Each entry represents a unique IP address or URL.

To bring up the Device Manager window, click on the "Setting Manage" icon followed by the "Device Manage" option as shown below.

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Step 3: Add a New Blank Entry
Once the Device Manager window is displayed, click the "Add" button at the bottom.

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Step 4: Enter DVR Connection Info, Click "Add" and then "Save"
Enter the new connection information as shown below. Note, ONLY enter or change the fields that are circled!

The Title & Description can be different, but it is recommended to make them to just a couple of words.

The "IP:" field may also be a URL. For example, "mydvr.dyndns.com"

For "User:" use the admin account or one you create. Don't use the "888888" account; this login should only be used while at the DVR (using the mouse).

The default password for the "admin" account is also "admin".

Be sure to click the Save button before the clicking the Ok button.

device manager screen

Step 5: Display the Device List & Login to the DVR
After clicking the "Ok" button the Device Manager Windows is closed and a brief acknowledgement message is flashed in the lower-right portion of the screen. To login to the DVR we first must see it in the Device List on the right margin of the screen. To do this:

5a, click on the "+" character to the right of the "Device List" text as shown below.

5b Click the "+" to reveal available connection entries

5c, 5d RIGHT Click the DVR icon text, then Left Click "Log in". You may also just double-left-click the DVR name or icon (example, "Shop DVR").

areas of the screen to display the dvr device

Step 6: Wait for "Successfully Logged in" Message
After clicking the "Log in" text be patient, it may take a few seconds before the connection to the DVR is made. This is especially true if the DVR is located outside the private network where the PSS software is running. The message below with be flashed in the lower-right portion of the screen when PSS has successfully logged into the DVR:

login successful message

If your DVR has been recording for a number of days, there's a chance that a window may display entitled "Alarm Record" with a "Disk Full" entry, as shown below:
alarm window

Ignore this message and close the window. Later we will show how the alarm window can be disabled.

If login fails, troubleshoot!
From a vast number of support calls, the following problems are ranked by frequency:

1. Router Port Forwarding Not Configured Correctly (by far the most common problem)

2. Wrong IP entered into Device Manager. A private IP address (example, can only be used while connected to the local network--generally within the same building as where the DVR is located. If using a local/private IP address, make sure it matches IP address entered into the Network Setup screen of the DVR.

3. The IP address configured in the DVR doesn't match the subnet numbering scheme of the local area network. If necessary, use the "ipconfig" command from the DOS command prompt to set the proper Gateway, Subnet Mask, and a valid IP address within the DVR. To access the DOS command prompt within Windows, type "cmd" into the "run" option off the Start Button.

4. Trying to use a public IP address while connected to the Local Area Network. Most ISP (internet service providers) allow this, but for a fair number, a "loopback connection failure" will prevent the router from accessing a local device (such as the DVR) by using the outside/public IP address. In these cases, the private IP address (DVR default is must be used while in the same building or connected to the local network.

5. Incorrect passord. This error will be indicated by a message briefly flashed in the lower-right portion of the screen.

6. Firewall software on the PC that is running PSS is blocking outbound connection to the DVR. Check the firewall log for entries with the IP address of the DVR.

7. An absolute public address is being used & the ISP has recently changed it. This is very common if you haven't paid for a fixed IP address. A cynical person would say this is done by ISPs frequently to encourage the purchase of a fixed IP address.

8. The PC with PSS running has lost its internet connection. Or internet service at the remote DVR is down.

9. There's an IP address conflict between the DVR and another device within the local area network. On a related note, make sure the DHCP box is clear (the default) within the Network Settings menu of the DVR.

o Before trying to establish a connection to a remote DVR, make sure you can access it while connected to the local network. Local connections do not require any port forwarding or special router settings.

o From within the DOS command prompt, make sure ping [DVR ip address>] command is successful. If the ping command fails, then the problem is clearly outside any client software (PSS or web browser)...again, most likely a port forwarding problem.

Step 7: Activate One or More Windows with Live Video
Once connected to the DVR, available camera channels can be displayed by clicking the "+" sign next to the device name. To activate a live camera video stream within a window, follow these steps:

a. Click on a window within the main part of the screen. The window will become highlighted with a green border. The number and arragement of available windows can be changed by clicking various BLUE icons at the bottom of the screen.

b. RIGHT Click on a channel label, under the DVR device name on the right side of the screen.

c. Click either "Main Stream" or "Extra Stream". The resolution, frame rate, and bit rate of these two are set in the "Encode" menu of the DVR Settings. The Extra Stream is usually a lot less "lighter" and thus yields a FASTER frame rate than the Main Stream. The trade off is that the picture may not be as sharp. Seriously consider using the Extra Stream if you wish to view multiple live streams at once from a DVR outside the local network. Note that you can switch back and forth (on-the-fly) between the main stream and the extra sream by right-clicking the camera icon.

Alternate Method: If you want to start viewing the "Main Stream" of a camera, you can also just drag the camera icon from under the device list to a window. Once video is playing, you swap/move the stream to another window by click-dragging the window to another position.

activate live video within a selected window

Step 8 (Optional): Use Icons in Upper Right of Viewing Window
Below explains the function of the icons that are displayed in the upper-right of every viewing window. Note that the recording of tranmitted video isn't widely used. It usually makes more sense to download quality clips recorded onto the DVR than to capture inferior video (due to the speed difference between a network transmission and going from DVR frame buffer to DVR hard disk). The folder where snapshot images are stored can be customized with the Config/Options Menu--see next step.

activate live video within a selected window

Step 9 (Optional): Configure PSS to Make Future Logins Easier
If desired, PSS can be configured to make startup faster by skipping the password entry screen and automatically connecting to the DVRs stored in the Device Manager. Other useful settings include disablng the alarm pop-up screen and customizing the location of stored snapshot files. To bring up the main PSS configuration screen, click the "Config" icon at the bottom of the screen, then "Option" as shown below:

config options icon

Here is what the configuration screen with notes on the most useful settings for the average user:

config main options screen

a. Check the box to automatically connect to all DVRs in the Device List

b. & f. Clear these boxes if you don't want pop-up menus for alarms such as motion-detection.

c. Clear this box to skip the password entry screen prior to loading PSS

d. Select "Device List" so that available DVRs are displayed in the portion of the screen by default instead of the PTZ control arrows.

e. This is where the default folder for snapshot pictures can be changed.

f. Most people want alarm pop-ups disabled; consider clearing this box.

g. One of the most important options / useful features of PSS. Check this box to bring up the exact same live video windows that were loaded prior to the last program close. This feature allows you to save a "default" status of connected DVRs and live video windows. It makes getting started a lot easier and faster.

Step 10 (Optional): Bring up the Configuration Screen of a Remote DVR
PSS also provides a way to configure most of a remote DVR's settings. To load up the configuration menu of a remote DVR, right click on the Devive Name, then select Advanced--> Device Config, as shown below.

config options icon

Please consult the Full QV User Manual for more information about the settings. Most of the functionality of the configuration menu replicates exactly what can be done while at the DVR using the mouse. Some advanced features are not available, however, changing many other settings is made easier by using a computer keyboard instead of the mouse.


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